This Refund Policy is part of and subject to the Takeward Terms of Service. By subscribing to any Takeward plan, you acknowledge and agree to the terms set forth below.
All Sales Are Final
Reason for This Policy
Upon receipt of payment, Takeward immediately allocates production resources, schedules content creation, and begins work on the Client's monthly deliverables. Because production commences promptly after payment, charges cannot be reversed or prorated.
Cancellation
You may cancel your subscription at any time by contacting support@clients.takeward.com or through your Stripe billing portal. Cancellation takes effect at the end of your current billing cycle. You will not be charged for any subsequent billing cycle after cancellation. All deliverables in production at the time of cancellation will be completed and delivered through the client portal.
Work in Progress Upon Cancellation
If you cancel mid-cycle, Takeward will complete and deliver all deliverables that are currently in production for the billing period that has been paid. No content will be withheld due to cancellation.
Failed Payments
If a recurring payment fails, Takeward may pause your account and suspend production until the balance is resolved. Takeward is not obligated to deliver content for any billing cycle in which payment has not been successfully collected.
Disputes and Chargebacks
If you believe a billing error has occurred, you must contact support@clients.takeward.com within fifteen (15) days of the charge in question. Takeward will review and respond within five (5) business days.
If a chargeback or payment dispute is filed with your bank or payment provider for a charge associated with deliverables that have been produced and delivered (or are in production), Takeward reserves the right to: (a) immediately suspend the Client's account and cease all production; (b) revoke the Client's access to the client portal; (c) pursue recovery of the disputed amount, including reasonable attorneys' fees and collection costs; and (d) report the dispute to applicable fraud prevention services.
The Client agrees to attempt resolution directly with Takeward before initiating any chargeback or dispute with a payment provider.
No Exceptions
This policy applies uniformly to all Clients and all subscription plans. Dissatisfaction with content, channel performance, YouTube algorithm changes, or any other outcome not within Takeward's control does not entitle the Client to a refund.
Contact
For billing questions or concerns: support@clients.takeward.com.